Returns & Exchanges

At Appleton Sweets, we strive to ensure your confectionery arrives in perfect condition; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect products. Please notify us within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photographs of the damaged or incorrect sweets within 2 days of receipt.

• 2.
  Receive Authorization

  Our team will review your claim and, if approved, provide a Return Merchandise Authorization (RMA) number and instructions for the next steps.

• 3.
  Secure Packaging

  Place the items back in their original shipping carton, ensuring they are packed securely to prevent further damage during transit.

• 4.
  Processing & Refund

  Once we receive and inspect the returned goods, we will process your refund to the original payment method or dispatch a replacement within 5-7 business days.